Error using BiblioMaker's "Download records from the web" function

BiblioMaker includes an online catalog query function to retrieve records for the titles to be cataloged.

When using this function, the window displaying the records found may contain error messages in the Remarks field, such as "Script error, client FastCGI error in the context {context}".

In order to retrieve records from the web, BiblioMaker starts up an external program in the background which queries the catalogs. BiblioMaker and this external software communicate via TCP port 8005, and the most likely cause of the problem is that TCP port 8005 is already being used by another application.

You can use another port number as follows:

1. Log on to BiblioMaker with the Administrator account.
2. In the Other button/menu (cogwheel on the button bar), call up the Configuration command.
3. In the PHP Port (Client) field, replace 8005 with another number (for instance 8006).
4. Quit BiblioMaker (Client).
5. Under Windows, in the Task Manager, ask to display details to get a complete view, and in the Background processes list, if you find a process named CGI / FastCGI, end it with the End task command.
   On the Mac, in the Activity Monitor, if you find a process named php-cgi, terminate it with the Stop button.
6. Start BiblioMaker (Client) again and check that the problem has been solved. If not, repeat the operation with another port number.

Another possible reason for failure when querying online catalogs is a firewall or proxy server blocking queries to these catalogs. In this case, only your network administrator can unblock the situation.