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Solving blocking problems with Office Maker Client or BiblioMaker Client

1339  Troubleshooting

If the Office Maker Client or BiblioMaker Client application freezes when you start it up, or when you execute a certain command with the application, it is likely that the application or the resources used by the application are damaged on your disk. Here's how to solve the problem:

 

 

Reinstall the client application

 

Uninstall the application

 

Windows Mac
Open the Settings>Apps>Installed apps and uninstall the app. Then check that the app was fully uninstalled : on the disk C:\Programm Files, open the Office Maker or BiblioMaker folder and if necessary delete the OM Business Client | OM Finance Client | OM Staff Client | BiblioMaker Client folder. Open the Applications folder and in the Office Maker or BiblioMaker folder, delete the OM Business Client | OM Finance Client | OM Staff Client | BiblioMaker Client application.

 

Download the application

 

Visit our website www.officemaker.ch/download or www.bibliomaker.ch/download and download the installation program for OM Business Client | OM Finance Client | OM Staff Client | BiblioMaker Client.

 

 

Installation of the application

 

Execute the setup program and follow the online instructions.

 

If the application reinstallation does not solve the issue, please delete the potentially damaged resource :

 

 

Regeneration of the resource

 

On your disk, open the following folder :

 

Windows Mac
C:\Users\[Your account]\AppData\Local\[OM Business | OM Finance | OM Staff | BiblioMaker] Macintosh HD:Users:[Your account]:Library:Caches:[OM Business Client | OM Finance Client | OM Staff Client | BiblioMaker Client]

By default, the AppData folder is hidden. You access it by opening the File Explorer and by entering %Appdata% in the address bar, which opens the AppData/Roaming folder. Go up in the hierarchy, then open the Local folder.

By default, the Library folder is hidden. You access it with the Go menu in the Finder by pressing the Alt key in order to add the Library item.

 

Delete all items in this folder, i.e. subfolders whose names begin with a version number.

 

The next time you start the client software, the deleted resources will be recreated.

 
Solving blocking problems with Office Maker Client or BiblioMaker Client