Why doesn’t the system generate reminders although some loans are overdue ?

Several conditions must be met in order a reminder to be generated :

• The selection of records displayed on screen before calling the print function must contain at least 1 loan meeting the following conditions :
• The loan must be overdue (planned date of return < reminder date).
• The delay between the planned date of return and the generation of the first reminder must have expired (this delay is defined in the options of the Loans file).
• The delay before sending a 2nd, 3rd or 4th reminder must have expired (this delay is also defined in the options of the Loans file).

Moreover, you may define your own search criteria that will be added to the above mentioned criteria. These criteria can be linked to the reminder format : in the print dialog of the loans file, select the Reminder format, click on the Options button then on the cogwheel icon and choose the Define a search or Modify the search command : if criteria are displayed, they will be used when generating reminders and they could exclude partially or totally loans records for which a reminder should be generated.

Before generating reminders, it is recommended to print a list called Reminder list. This list mentions all overdue loans found in the records selection you have made before printing the list. For each loan, you get the planned date of return, the date of possible sent reminders and in the last column a bullet meaning that a reminder will be generated for the loan record. If a loan record is displayed without the bullet, it means that it is overdue, but one of the above mentioned conditions is not met.